The official website of VNAMALL Destination Shopping (hereinafter referred to as the "Website") is operated by Vietnam Airlines Joint Stock Company (hereinafter referred to as "Vietnam Airlines") in collaboration with Sky Dragon (hereinafter referred to as "the Company"). All issues related to products, sales, returns, invoices, regulations, and other after-sales services are the responsibility of the Company.

Before purchasing, passengers are required to read these terms of purchase carefully. By placing an order, passengers agree to these terms of purchase.

At present, the destination shopping service is exclusively available for TPE-SGN, VN 571 (Flights at 7:45 am daily)

I. Terms of Purchase:

• Orders can only be placed before boarding Vietnam Airlines VN 571 (TPE-SGN) international flight (applicable only for passengers with final destination to Ho Chi Minh City, not applicable for transit passengers). Product designs, accompanying rewards, and pre-order availability may differ from the actual goods received. In order to ensure accurate information, passengers are advised to verify the contents of the items when obtaining them. The Company reserves the right to make final adjustments to offerings without prior notice.
• Final orders must be placed at least 48 hours before the scheduled departure time of the corresponding flight for which the passenger has made the booking. For instance, if passenger Mr. Wang's flight is scheduled for 7:45 am on January 18, the deadline to place an order is 7:44 am on January 16.
• The Website may periodically launch different promotions, depending on the occasion. Passengers will be charged based on the prices listed at the time of ordering.

II. Purchasing Process:

• Passengers are required to visit the Website to select products and add their desired products to the cart.
• Passengers must access the shopping cart page, and fill in their personal information, including nationality, passport number, booking reference (PNR), Email, and return flight information (select date, time, and flight number).
• Payment is completed using credit card online, with Visa, MasterCard, or JCB supported.
• After successful payment, passengers will receive an order confirmation email including all order details and pickup instructions at the airport.

III. Pickup/Delivery Instructions:

Before checking in at Taoyuan Airport (Taiwan), passengers are required to personally go to the Destination Shopping counter (near the Vietnam Airlines check-in counter) to pick up their goods. Passengers must present their order and passport to verify their identity and collect the items. Please take the items to the Vietnam Airlines check-in counter, where they will be transported as checked baggage. Please note that for safety reasons, the items cannot be opened before being checked in. If opening the package results in the inability to check in the items, the order will be considered complete and no refund will be issued.

Trước khi làm thủ tục Check in tại Sân bay Quốc tế Đào Viên (Đài Loan), quý khách vui lòng đến quầy Mua sắm tại điểm đến (gần quầy làm thủ tục của Vietnam Airlines) để nhận hàng. Quý khách cần mang theo đơn đặt hàng, hộ chiếu để xác nhận thông tin và nhận hàng và mang theo đến quầy làm thủ tục của Vietnam Airlines để được vận chuyển như hành lý ký gửi. Để đảm bảo an toàn, xin vui lòng không mở gói hàng trước khi làm thủ tục. Nếu quý khách mở gói hàng sẽ làm mất khả năng làm thủ tục, đơn hàng sẽ được coi là hoàn thành và không được hoàn tiền nếu có vấn đề sau đó.

After landing, passengers must personally retrieve their goods from the airport baggage carousel. Similar to the method of picking up their own checked baggage.

The outer packaging of the goods will have a label: "Order number, passenger name, Return flight number, Return flight date, Total package quantity," passengers are advised to check the above information to receive the goods.

Within 3 hours after landing, passengers are advised to check their goods and record a video while unpacking as evidence for any potential claims. If the company does not receive notification of any irregular situations, this will be considered a successful pickup, and the order will be considered complete. Any further inquiries or assistance will not be accepted after the above time. (Irregular situations may include: the passenger not finding the goods on the baggage carousel or the goods are defective after opening the carton, etc).

If the passenger forgets to pick up the goods, the order will be considered complete and you will no longer be able to cancel the order.

If the passenger is not finding their goods on the baggage carousel, they are advised to contact the Company’s customer services immediately and seek assistance from airport ground staff immediately.

IV. Return and Cancellations Policy:

Pre-flight:

• Order cancellation: Passengers are requested to cancel their order 48 hours before their return flight date by filling in their order information and explanation on the "Contact Us" page on the Website, after which the order will be fully refunded. Cancellations are not permitted after this timeframe.
• Cancel your order at least 48 hours before departure to receive a full refund.
• Within 48 hours before departure, orders can only be canceled and refunded if there is proof of uncontrollable factors, such as:
  • Sudden illness or medical emergency.
  • Natural disasters affecting travel.
  • Government-imposed travel restrictions.
  • Other uncontrollable factors beyond the passenger's control.
• Within 48 hours before departure, cancellations for personal reasons will incur a charge of 50% of the order's total amount, with the remaining 50% refunded.
• Flight change policy: If passengers' travel plans change compared to the order details, they are advised to edit their order information 48 hours before the original departure time and provide an explanation in the “Contact Us” section at the bottom of the Web Page. If the specified time has passed, the original order status is still considered valid, and refunds cannot be issued. Passengers are advised to check their email after changing their flights for confirmation regarding the updated order status.
• Product change policy: Passengers are requested to cancel the old order and reorder 48 hours before departure by filling in the order information and explanation on the "Contact Us" page on the Website. After canceling the original order, the amount will be fully refunded.
• If the passenger is No show to pick up before check in, the order status is still considered complete, and no refund will be issued.
• If a promotional offer is invalidated due to a return, the purchase amount will be recalculated accordingly.

Upon landing and receiving goods:

• Returns are not applicable for cross-border products.
• Refunds are not applicable for products with broken seals or indications of use.
• In case of product-related issues such as incorrect quantity or content, damage, or defects, passengers are required to provide a product image and description of the problem within 03 hours after receiving the goods upon landing. Include the order number and send it to the Company’s customer service. Once the issue is confirmed, the order amount will be refunded to the passenger within 7 working days. Requests submitted after this timeframe will not be entertained, and refunds will not be processed.

V. Limitation of Liability:

• The company is not liable for indirect losses, and its total liability is limited to the amounts paid by the passenger.
• The company may suspend or cancel its obligations under these terms due to circumstances beyond its control.
• The passenger indemnifies the company against any losses arising from a breach of these Terms by the passenger.

VI. Warranties:

• The passenger warrants that they can enter into this agreement and will provide accurate information.
• The passenger agrees not to misuse the services as outlined in these terms.
• Passengers agree that before placing an order, they are aware and accept that collisions may occur during transportation of goods.

VII. Disclaimer:

• Passengers are required to adhere to the immigration and customs regulations of the respective country. Failure to comply will release the company from refund responsibilities.
• If a dispute arises due to a passenger's purchase exceeding the customs limit, the Company will not be responsible.
• Sales are subject to legal regulations. If passengers do not comply with legal regulations (for example, age limits for purchases), the Company has the right to refuse sales.
• When the passenger confirms the order and payment on the Website, they authorize the Company to inspect the purchased goods.
• If the goods are lost due to problems other than the company's (including but not limited to the passenger's failure to collect the goods as soon as possible after landing, resulting in the goods being picked up by others; flight scheduling, etc.), the company has the right not to accept refunds; if the passenger falsely claims that the goods are lost, If the company finds out, the company will call the police and deal with it in accordance with the law.